Bilkhidma

Kuwait’s leading online marketplace for the best on-demand home maintenance & repair services

Objective

Bilkhidma is a Kuwait-based app that aims to help local users connect with the skilled professionals for home maintenance and repair services that one may need on a day to day basis. The main motive behind the development of this app is to empower thousands of service professionals to deliver services at home as per the convenience of the customers. To offer a hassle-free experience, the platform enables users to hire any type of trusted services like cleaning, repairing or plumbing, etc. just at the click of a button and at an affordable price.

icon Challenges

One of the biggest problems the client wanted to solve through this app was to transform the scenario of the marketplace for local home services where users no longer need to spend time & effort to search for professionals for their daily lifestyle needs. With the development of this digital app, users get a fast and convenient way to connect with trusted service providers in real-time and get their jobs done at any desired time & place. The app can be a life savior for people with hectic & busy schedules as it allows them to book their on-demand services anytime. 

icon Solutions

Focused on delivering enhanced customer experience, we have developed the app for both Android and iOS platforms enabling users of Kuwait to avail services by finding the verified professionals whenever or wherever desired. The platform is built with advanced features like real-time service order tracking, integrated calendar with scheduling, payment processing, live invoice generation, and more. This app is expected to make the lives of Kuwait people more fulfilling and easier by solving their needs in a click.

  • Real-Time MonitoringReal-Time Monitoring : We have developed the app with advanced features to help users in monitoring the status of the service order from start till the end. Users can also track and check the ETA of the service provider to the desired location with GPS location tracking.
  • Multilingual Support : To serve the target audience better, the app is built with multilingual support and comes with two languages i.e. English and Arabic enabling local users in Kuwait to avail home services without facing any challenge.
  • Financial Reporting : Focused on improving revenue and growth rate, the financial statement is shared with both the admin and service professionals to keep track of their work records, billing, and payment history thereby promoting transparency.
  • Flexible Payment : Successfully integrated with the “MyFatoorah” API to accept payments securely and reliably, the app supports multiple payment options enabling users to pay before booking or pay on delivery after the order completion.
  • Smart Search Algorithm : Incorporated with smart search functionality, the app help users to quickly search nearby service professionals, track their location instantly based on their availability, and receive quotes before final booking.
  • Offline Hours Tracking : The app supports offline hours tracking for the service professionals when they are providing services outside apart from the app orders by showing their status as offline so that no user can book their service during those hours.

Technology Stack

Robust Technologies & APIs we used for the development of this on-demand service app

Results

The “Bilkhidma” app has been successfully developed to help people in different locations of Kuwait avail hassle-free on-demand home services at their doorsteps.

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Enhanced user experience simplifying the communication between users & service providers

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A trusted online platform enabling users to locate nearby local services anytime & anywhere

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Real-time GPS Location Tracking of service professionals for convenient & on-time services 

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